Alkota Plumbing and Heating Inc

Waste of money. Guy had no experience. Told me he didn't even have the tools with him to try and replace the thermostat to see if that's what the problem was. He just guessed that's why the heat wasn't working. I ran to buy a thermostat and replaced it myself and that didn't work..so i paid $125 for someone to basically show up and leave. Now I have to pay another plumbing company to come try in fix it and I've already lost $150 with nothing to show for.

It was -17 and the pipes in my garage froze and then had water leaking from all over. I was finally was able to shut off the water. I live alone and it was late when I called Alcota. A technician was going to come out but he developed car problems but kept me informed the entire time. He promised someone would be out first thing in the morning and they sent Scott out as promised. He did a great job and went above and beyond fixing the problem. He had to crawl in to little spaces and climb over my riding mower. I live in Peters Creek and was not hassled about the distance. I would highly recommend Alcota for your plumbing needs. They are reliable and get the job done for a reasonable price. I would use them again in a heartbeat!

Horrible experiences for years now. We had the "Embassy Onex" on demand system installed in 2010 by Alkota after having been referred by a friend (who has since apologized for making the referral) because it was supposed to save us money. We have had nothing but trouble with the unit since then and have had to pay repeatedly for service calls, usually by technicians who have not been trained on the unit, only to have another technician return to solve the issue while being charged for both or more calls. Each experience starts with having to flip a coin to see who has to call and talk to Natalie, the very rude receptionist. We have spent over $2,000 in service and parts on this "economical" unit and had to deal several times with the gross incompetence of the technicians who show up. If it were not for the fact that they are the only ones we can call due to the warranty, we would never, ever call them again. Run, do not walk from Alkota, they will cost you plenty over time.