Hogins Plumbing & Heating

Scheduled an annual heating inspection and service no call no show . Called and texted several times due to the fact that I took off work, didn't get a reply or response back until weeks later and it came from Jim Hogins 16yr old daughter stating that her dad was at the gym ? Rescheduled for a Sat. a.m. once again no call no show. After 3 missed appts. Jim calls and states that he's sorry that he left his phone in his van ? For # weeks ? and that he's had Covid and that i'm not the only customer that he's flaked on lately because he's been in a funk ? But he'll make it right, well when he finally did show up and stand around for an hour and a half he still charged Me the full price and stated that My boiler part had a crack and that he would contact the Vendor for warranty parts and get back to Me, well that was four months ago and he's been avoiding my calls, texting that he'll call back and never does. He even said that he was trying to get the parts but there was a back log on them.

After sending phots & discussing scope of a small project, they failed to arrive, not just at the agreed time, but at all! We rescheduled 2 more times and I was shined off each time. Very disappointing!

Home Warranty of America (HWA) contracts with Hogins Plumbing & Heating. Having had a [different] home warranty in Tennessee, I had absolutely zero expectations. However, Mr. Hogins far exceeded what I had expected. Despite having worked the entire day, he still made time to come repair 2 toilets, 3 drains and 1 shower at 9:45pm at night. He found a cracked toilet with a very slow leak. He replaced a valve, 2 gaskets and the fill mechanism for another toilet that had been both constantly running and leaking. He cleaned all the bathroom drains. He arranged to order a new American Standard Champion 1.6GPF with 2-3/8"~2.375" fully-glazed trapway with 4" non-adjustable, piston action Accelerator 1-piece toilet that I had significantly researched and that I had a positive experience using (e.g., no clogging whatsoever) at a former residence. It is super nice that I could choose my toilet! Mr. Hogins is polite, courteous, honest, diligent. His twenty-year-old trainee daughter accom