Trinity Heating & Air Conditioning Co Inc

Worse experience ever!!! They have no sense of urgency to get your system repaired. I had a claim with American Home warranty. Nothing but finger pointing - each saying the other "owed" them some information. Turns out Trinity was the one always owing information. No air conditioning for 2.5 weeks in June - in ALABAMA!!! It's hot. Would they request overnight for the part they needed - NO!!!! Cindy - the person answering the phone is terrible!!!!

I requested Trinity as my AHS warranty provider because of my experience with another provider. I appreciated that they scheduled my repair quickly. I did have to wait on a part to be ordered. The technician was careful to explain the timeline and not over promise. When the part was received, I was promptly scheduled. The lady in the office, Cindy, did a great job keeping me informed. When the service was complete, I called back to the office to thank Cindy for the great customer service that she provided.

This has to be one of the most unpleasant​ experiences I have ever had with a business that operates under the premises of expecting money for their service. In Nov 2017, Trinity was called out because HVAC was not cooling. Trinity determined HVAC was low on Freon. Allegedly​, they performed a leak test. The results were no leaks were found. That should seem peculiar to you. No HVAC unit consumes Freon. Therefore, if a system is low on refrigerant, there has to be a leak. But these "professionals" were unable to find it. OK, pay the $210 for the refrigerant. Jan 2018, system not working. Call a different contractor out because it was an emergency situation. Low on refrigerant​. $289 again. The new company performed a leak test and found the evaporator coil leaking. Why couldn't Trinty find that out? OK, call Trinity to come back out after I tell them what the​ problem is. They verify it. Warranty should cover. Not so fast. Trinity wants to fatten their bottom line so