Fire & Ice Heating & Air, LLC - Montgomery

I'm only giving a rate of 3 stars because of tech Faron Widen. His customer service and knowledge to ensure our AC unit was up and running was superb. Melinda also tried to assist after her initial blurb with contradicting information between either Fire and Ice and AHS. Lastly, Shelby was flat out rude and should not be interacting with customers. Issue at hand we were without AC for five-weeks upon the onset of summer. Between AHS and there communication with Fire and Ice, there is only one word that accurately describes it; deplorable. Contradicting information, Fire and Ice location in Montgomery not open to public to full voice mailboxes per the AHS representative on the call during the 4th week of us not having AC. The complaints on here regarding customer service When dealing with AHS is valid in my opinion, after what we endured. Who is to blame, irrelevant because the facts remains no customer should be without AC for that period of time with deplorable customer service on b

Searched around and got maybe 5 estimates, they beat everyone’s prices and it wasn’t close. Definitely will be getting my business going forward. Melinda was awesome throughout the process and Brennan made sure the job was done neatly and professionally. Services: Heating system installation, Install AC

A nightmare to work with. My kids and I have been without heat in our rooms for weeks because one of their technicians falsely claimed our compressor breaking was a “pre existing condition”. The unit was working when we purchased the house and took us through freezing temperatures at Christmas just fine. We showed them the home inspection showing the un it was working when we purchased the house and when our home warranty started. Because of their false claim, American Home Shield cannot pay for a new unit as they don’t cover “pre existing conditions!” They offer no explanation for why the technician said it was a pre existing condition and said I should “get a second opinion” which would immediately cost me another $100 out of pocket, because of their incompetence, disregard for the customer, and outright deceit at this point. I would never recommend this company. I believe contractors like this take a hit when they diagnose something as a legitimate claim vs a pre existing condition.