Fire & Ice Heating & Air, LLC - Montgomery

This company is by far the most unprofessional due to how they conduct business, I needed a coil put in and they falsely put in their report that the condition was preexisting due to the size of a hole . How can you basically call me a liar telling me this has happened before my home warranty started, which is false because I have successfully ran my A/C before . Keep in mind it’s March and I haven’t had to turn on my air because it’s been cold months . I have seen reviews of this same issue and that’s not right at all. Service: Repair HVAC

3 trips to my home to put refrigerant in before they decided there was a leak. After deciding my air handler needed to be replaced (which is completely covered by warranty company) I was billed 982$ because they needed to modify my ductwork because my air handler is no longer made. (My warranty also covers that). The office personnel repeat that they apologize but refuse to listen to any reasoning. I reached out to warranty company and i should have no bill for this according to them if this was coded and billed correctly. After multiple calls asking them to resend the work order to the warranty company and explaining to them what the warranty company needed, I was told i was being hateful for asking why they won't help. This company is not one I'd recommend to anyone. Same old story of charge as much money as possible to not only the warranty company but the customer as well. Stay far away! Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system

Came out to my house 2 months ago never filled out the report my home warranty needed. I’ve called several times still 90 degrees in my house. They don’t answer, don’t respond, take your money and don’t do what they are supposed to do.