Alaskan Air Conditioning & Heating Phoenix

Called Alaskan AC and heating to do annual maintenance on our AC due to it not performing at maximum efficiency during this very unusual heatwave. FREDDIE the technician showed up well within the arrival window. He explained what the service consisted of and immediately went to work. Freddie was very methodical in his procedures and kept us informed periodically to include photos of all his inspection. When all was said and done, Freddie discussed the immediate issue as well as the resolve and cost involved. After addressing the main issue, he then very methodically continued the rest of his inspection. Upon completion, Freddie sat down with us and went through the whole inspection beginning to end with photos of each component he inspected. He covered each component showing its current condition and its functionality in the future. With that said, we opted to replace several old and worn components with a cost of a couple thousand dollars versus possibly having to replace the whole

I've used Alaskan for several years now and have always had a good experience with them. I purchased a service contract with them and pre-paid for two years. Unfortunately, I purchased a new unit from a different vendor due to the fact that it was about 20% cheaper due to a veteran's discount and I needed to save some money. This is my mistake. When inevitably I started having issues, I called Alaskan to come take a look as my service contract was supposed to transfer. I spoke with the branch manager this morning who refused to take a look at my unit even though I was willing to pay for labor or charges. While I understand their position, and agree that this is my problem to deal with and that I need to get it fixed with the other company, I was very disappointed by how this was handled. I've been a loyal customer for several years now and have referred friends and family to them. I've requested a pro-rated refund of my prepaid service contract, which hopefully comes through and

The company was very helpful and accommodating. Came right out for an appointment . Did not cancel like other companies. Gave me a window when the tech would arrive. When I got a phone call the tech was on the way , provided a tracker to show where is and what time would arrive, nice feature. Freddy arrived , very nice and helpful. Went over the report and showed me photos and explained things. Would use again . Freddy was my tech. Service: HVAC system maintenance