Russett Southwest Corporation

Beyond Customer Service! Lost heating of our system and called Russett Southwest. Spoke with their service department. They were caring, prompt, and wanting to help. I was able to schedule a site visit with them and when Sean (service technician) came out he was both polite, professional, and great at his craft. I could tell he cared. While I watched him diagnose our outdoor condenser, Sean kept me updated on what he was finding and trouble-shooting in a way that I could understand. After identifying the problem and ordering the parts needs, Sean and Marc (another service technician) returned to help make the appropriate repairs. Incredible the skill-set demonstrated to find and fix our unit (saving us $$$$!). These two guys were amazing and I continued to see their passion in what they did, as well as an obvious continued care & respect to my wife and I. That type of customer service is something I have not experienced in a long time. It was refreshing and helped create a life-long c

Hired to get furnace fixed. Wife said they spent 20 minutes and 80$ to inform me it was the circuit board and quoted 700$ to repair. I was out of town so told them to hold off. Came home and took a look myself. Did a few simple checks, ended up being a bad limiter switch which is 11$. Russet tech was either lying or doesnt know how to troubleshoot a furnace. Stay far away from this company.

Although I ultimately chose another company because of their extended warranty and maintenance plan, it was a tough call because Cody from Russett was very professional, extremely knowledgeable, gave me a very fair bid, not pushy at all, answered all my questions and had the estimate to me same day. Plus, they've been doing work in our community since the first house was built.