Twin Lake Air LLC, Heating and Cooling

Great customer service, Honest company Thank you Sue....

I've only lived in the area for 3 years but started using Twin Lake Air from the day we arrived and have been an EXTREMELY happy customer.  We've used them not only for routine maintenance but also for repair and installation and they excel at all of these things across the board.  Today's visit was just routine maintenance but it was a great experience.  My technician, Jose, was MORE than on time (which I liked), and he was professional, friendly, very helpful, and even took his shoes off, told me the analysis of each component, made sure to verify the air temperature coming out of the registers matches the temperature set at the thermostat (it did), he was just very thorough, pleasant and friendly.  I have not previously seen this particular technician before but I'm glad he's on staff now. Everyone else has been a pleasure to deal with as well.   They pick up the phone, they call you back if for some reason they're not able to handle the call at the time it comes in, they're just a

Satisfied with service and repair persons that completed the work. After reviewing the bill, the following questions arose. What brand(s) of product do you use when replacing A/C start and run capacitors? Also what is your mark up percentage for each of these capacitors? In reviewing parts sources ranging from Home Depot to Grainger, it seems the mark up on the parts was high. There is no specific part information given on the bill, i.e., mfg. part number, etc. (why not?) Transparency is needed to build trust with customers. When the cost of two capacitors is $175.00 red flags do come up. Not making any accusations here. Just need to know what I'm paying for and how much. To continue using TLA, it is important to know that their prices are fair and reasonable. Suggesting you might want to ask a few questions up front. Thanks Service: Repair HVAC