Twin Lake Air LLC, Heating and Cooling

Mark was extremely professional, accommodating and responsive to our needs. I called a different company first who advertised on the radio and they tried to seek us a new board, four dampers and new duct work. Mark repaired one bad damper which is all we needed. I would not hesitate to recommend Twin Lake Air to anyone.

Satisfied with service and repair persons that completed the work. After reviewing the bill, the following questions arose. What brand(s) of product do you use when replacing A/C start and run capacitors? Also what is your mark up percentage for each of these capacitors? In reviewing parts sources ranging from Home Depot to Grainger, it seems the mark up on the parts was high. There is no specific part information given on the bill, i.e., mfg. part number, etc. (why not?) Transparency is needed to build trust with customers. When the cost of two capacitors is $175.00 red flags do come up. Not making any accusations here. Just need to know what I'm paying for and how much. To continue using TLA, it is important to know that their prices are fair and reasonable. Suggesting you might want to ask a few questions up front. Thanks Service: Repair HVAC

Great customer service, Honest company Thank you Sue....