METRIC HVAC

Stay with me on this: I had another heating company I liked a lot, but they got purchased by another company. The tech *they" sent didn't tell me why my pilot light wouldn't stay on, merely that my options were to rebuild the whole thing or replace it with something new. Honestly, it didn't seem to me that he even *knew* why it didn't work. A tech from Metric arrived as scheduled, preceded by an advance confirmation call by the office. After poking and prodding for a minor amount of time, Hector told me which part was broken (flame sensor), and approximately how much it would cost to install, but noted that he couldn't readily find the part online. When I looked, it turned out that the Williams company (who manufactured the direct-vent heater only 15 years ago) no longer makes the part and couldn't point me to any aftermarket supplier. So I'd like to point out some things: 1. Liz (at the office) also searched for the part or another solution while I pursued other avenues. 2. Important

My review for now is just based on getting an estimate for a new AC installation and will be updated after the installation. Metric HVAC was very responsive to all my questions regarding my options for getting a new AC installed. The technician arrived on the early side of the 2 hour time frame given which is appreciated. Their estimate was the most reasonable of three companies I contacted so I accepted their bid. They have been great with communication leading up to the installation this week. Again, will update my review after the installation.

They did an excellent job on the installation of a new mini split. Pricing was competitive, communication was transparent and timely, the work was all quite professional. I'd certainly reach out to them first for any future needs.