Rescue Rooter Bay Area

Hector went above and beyond the call of duty. He worked for hours trying to clear my drain to no avail. He suspected a broken pipe and when he returned the next day with a camera and his partner John Juan it was confirmed that it was a broken pipe. They were very professional and I will only use these gentlemen in the future for my plumbing needs. They are the best in the business.

This was the WORST experience I have ever had!!! It started with my 8-10am window appointment cancelled and on one bothering to let me know why it was cancelled. When I called back, they had no idea either. They said they would fit me in at 12:30, although the tech didn't actually show up until past 1. He tinkered with the pipes and basically said he couldn't fix the problem but proceeded to upsell his services. I declined and said to please just fix the problem at hand. He mumbled something about going to his truck to speak to his dispatcher and drove off. I contacted the main office and no one could tell me why he did that or if he was even coming back. I would have just left it alone, but he had disconnected a number of the pipes leading to the wall. Finally two hours later, someone was able to tell me he had suddenly left for parts. Six hours later, I am still waiting for the tech to return and finish the job. I ABSOLUTELY WILL NEVER USE RESCUE ROOTER AGAIN!!!

Jim S was the definition of a professional. He respected every crevice of my house, covered up his shoes and the machine wheels before he came in, and new exactly what was going on with my sink when he observed it. He made sure he had every piece correct before starting even by going back to the office to get the correct pieces to fit. I would recommend him to anyone and I surely will to any one that needs help with their plumbing in their home.