Decker Brothers Construction

Buyer beware! They were great with getting out there right away to bid and collect a deposit but 2 months out to do the job We had a patio cover installed in May of 2021 and there were several issues with the installation. It took at least 10 phone calls and 3 visits for them to correct the issues. Installation was to include full installation of 3 ceiling fans on the patio cover. The installer installed the fans without even asking where we wanted them located. They looked horrible. They had to come out again and move everything. Fast forward to April 2022. The electrical to the fans/lights no longer work. I called 8 times and left messages with no return call, emailed them 4 times with no response and texted their text only number twice with no response. I started documenting everything at this point in case we ended up in court. Finally about 2 weeks later someone answered the phone and assured me it would be taken care of and tranferred me to the scheduler, Bethany. Bethany must

I have this company for HVAC. I had a home warranty and they dragged there behinds. The girls in the office work really hard to get everything done. People need to realize when dealing with a home warranty Decker Brothers staff can only do so much with out the home warranty approving anything. I stayed in touch with my home warranty to make sure they are doing there job so Decker Brothers can do there’s. While reading some other reviews customers need to realize that they are the ones that hold the policy with the home warranty. It is their responsibility to keep in contact with the home warranty.

Highly recommended! We use Decker Brothers at Laguna Creek Apartments in Elk Grove, CA, they have always came out in a reasonable time frame for service. Every time we have an A/C issue in one of our apartments, Christy who takes my calls, has amazing customer service, and has always been very kind and friendly. She also follows up with us to insure everything is OK after the visits. Jordan the A/C tech has great knowledge of what he is doing, has a professional attitude, and is kind to the residents as well as the office staff. Again, I cant say enough on how much we appreciate the staff at Decker Brothers for their hard work and kindness.