Mike Diamond Services

This company doesn't deserve the one star I'm forced to give. I called on a Saturday because our shower drained was clogged. The soonest they could send someone out was the next day, Sunday. We SCHEDULED an appointment between 9am and 1pm. When I called at 11am on the appointment day to check on the ETA, I was told that the ONE technician they had was "at a big job and we can't get a hold of him". Fine, I waited the duration of my scheduled window. Still no plumber. At 4pm, after I had to call again because they lack the courtesy and professionalism to call me to say that they won't make their scheduled time, I was told that they still can't get a hold of the plumber and that there were two other clients that needed to be taken care of as well. The representative also said "... If he can make it today". I asked if they could please contact the client that the plumber was supposedly working with at the moment since they claimed they couldn't get a hold of him (you'd think they would be

Their plumbers are polite, clean and efficient however they are EXPENSIVE. They use a fixed price quote policy and don't break down time and materials. I had to replace a hot water valve under the kitchen sink and it ended up costing $490. That included $99 just to get them to come out and estimate. The valve is available at hardware stores for $26.00. They were on the job for less than an hour. Service: Faucet repair

Quoted my employee $650 then charged us $675 without approval charged us an extra $25 for nothing. I hope it's worth the negative feedback. That is called stealing. You should charge exactly what you quote!!! Service: Drain cleaning