Mike Diamond Services

I called Mike Diamond Services this morning after returning from several weeks of travel to find my toilet clogged. I received a prompt call, 5 minutes after my web inquiry (though I had requested contact preferred by email). Talking with the representative to schedule the service was OK. Lots of noise in the background making it difficult to hear at times. She informed me that I would be looking at a plumber arriving between 9am and 1pm same day. Though this was a large window, I had called around and most others didn’t have availability until late afternoon. I was quoted $99 for the service (others in the area were charging minimum $130). Side note: it would have been nice to receive some correspondence by email or text after the conversation so I know we’re all on the same page and if I needed anything I could just text in or reference the email (most customers like things in writing). Dominique was the plumber. He was nice and polite, donning his shoe booties for the rainy day (app

This company doesn't deserve the one star I'm forced to give. I called on a Saturday because our shower drained was clogged. The soonest they could send someone out was the next day, Sunday. We SCHEDULED an appointment between 9am and 1pm. When I called at 11am on the appointment day to check on the ETA, I was told that the ONE technician they had was "at a big job and we can't get a hold of him". Fine, I waited the duration of my scheduled window. Still no plumber. At 4pm, after I had to call again because they lack the courtesy and professionalism to call me to say that they won't make their scheduled time, I was told that they still can't get a hold of the plumber and that there were two other clients that needed to be taken care of as well. The representative also said "... If he can make it today". I asked if they could please contact the client that the plumber was supposedly working with at the moment since they claimed they couldn't get a hold of him (you'd think they would be

This company over charge! We paid $1350 for 45 min under sink shut off valve replacement. Yes. We could’ve elect not to have them do the job but we were from out of town to fix the plumbing problem for our tenants. We were in a hurry to get it done. Save yourself trouble of having to get another quote and pay them trip charge on top of that.