Cool City Air Conditioning

After making an appt for them to come out to give me an estimate on my ac repair, I looked at the Yelp reviews and noticed that recently someone was charged 99 dollars for a service fee. Monica told me 129.00 on the phone. I called her back to let her know that her company had charged 99 to another customer, and I asked her why she was charging me 129.00. She told me it was for gas and other costs. She declined to match the service fee so I declined their business. I only live 3.2 miles from their office.

So we called this company on Monday and spoke to Monica. We scheduled a appointment for today 5/17/21. She told us that it's a $99 service charge to cone put and run a diagnostic and get a tech out here. I then asked her if that $99 fee would be applied towards any work that gets done and she said yes so just to be sure I said So if the charge is 200 for the work I get done the $99 is applied towards the 200 and the balance is $101 and she said yes. So today the tech came out and told us it's $224 for the recharge plus the $99 fee but rounded it off to $300. At this point I feel like I received conflicting information from Monica and the tech. We called Monica back to see why that is and now she's saying because I have to pay for the techs time and labor which was never told to us by Monica untill after the tech was done. I let her talk and explain but when it came time for her to listen to my explanation of the information she herself told us not matching up to the previous day and to

If I could give them 10 stars I would. They were fast and reliable. My wife and mother are no longer "freezing to death". Happy wife, Happy Life.