Bell Brothers Plumbing Heating & Air

We received an estimate in August 2022 for a mini split system. We informed the sales person at that time we needed financing if we are going to get the system installed. 3 months later we received a call from Bell Brothers, and they spoke to my husband and said "you guys are approved for $12,000.00" "when would you like it installed?" After ordering the necessary equipment the install began. They completed the install in 3 days although we were promised 2 days. Once completed as the installer was packing up equipment he asked my husband "where is the check for $12000?" We were in shock! We thought the approval call made to us was referring to financing. We knew we did not have $12k before the install. We spoke to Devin and a few other's that said we'll figure this out. We were called and we completed a credit application. They ran our credit through their preferred company and we were denied. A few days later we called and spoke to Devin again. he said we are trying to fin

Sal Gonzalez was very professional and knowledgeable. Made us aware of his every work and moves. Learned a lot because he was also kind of educational and informative. Service: Heating system maintenance

tl;dr: On the expensive side, but great service. You get what you pay for. I had a broken wall heater, and Bell Brothers was quick to come out and communicated clearly throughout the appointment phase. The service fee was a little expensive at $99. Upon arrival the techs were very meticulous in investigating every avenue (switch, gas pressure, carbon monoxide, temperature, flue pipe). Unfortunately my issue was with the flue pipe, and they stated they "did not support fixing that". This was inconvenient, and it was a bit frustrating I still had to pay the full service fee (maybe half would be fair since no quote or exact work needed was generated). Hence my 4 stars