Apparatus Air Conditioning & Heating

We are extremely impressed with Luis’s professionalism and pride with his work. We love our new smart thermostat!! Thank you

"...Luis decided to focus on customer service and satisfaction..." I had a very different experience from Luis then what is described on the website. Now it would appear that he is not honest either. Luis came out and did a service call in Feb 2016. I know they put Freon in my unit. In June when it got hot, I turned out A/C on and it made a very loud noise. I had looked up the problem and found that it may have too much Freon in it. I called again and they came out, confirmed what I had thought and went about their merry way. No charge for coming out the second time. I called Luis Gonzalez who was very argumentative about reimbursing me money for over charging my Freon as they do charge by how much they put in your systems. I tried to ask him several times and he would not even allow me to ask him my question. I was never rude or cursed at him nor did i raise my voice to show my displeasure. He insisted that I find my previous invoice to ask for reimbursement that way. He

What I love about Apparatus Air Conditioning & Heating is that I can call whenever I am having trouble with my unit, and Luis will come at his earliest convenience. He has always been very respectful. His customer service has always set the bar for any other company that I talk to about anything going on in my home. Apparatus Air Conditioning & Heating is an amazing company with fair prices, knowledgeable, transparent, and very hard-working personnel. When this unit goes down, I know I will call Apparatus Air Conditioning & Heating to install my next unit. Thank you, Luis.