Jackson Plumbing

My wife and I recently purchased a home in the Tehachapi area. Soon after moving in it was discovered that the hot water heater needed attention. A call was placed to the insurance company who stated the unit would be covered under the home warranty. The Insurance company advised me that Jackson Plumbing, 4083 West Ave, Lancanster would be the service provider. A technician arrived after a date was set a few days later. The tech was a very professional individual and quickly realized that the unit needed to be replaced. He was a pleasant person to deal with. I paid the required fee and was told that I would hear from the company shortly. After about 2 weeks of not hearing anything I placed a call and left a message on their answering machine. I did this for several more days with no response. 3 weeks after the tech service I called the insurance provider to check the status of the replacement. They advised that they had not received any estimate from Jackson Plumbing for the repair.

They were assigned to us by American Home Shield. They did not replace the hot water heater. They told the company the valves were the problem. When they replace or repaired the valves the leak was still active. Ended up having to hire another company that was able to repair the issue. Service: Water heater repair

I called this plumber from the Neighborhood app. He rushed over and left and told me to call him to set up an appointment for an inspection. It sounded good. I called left a message but no follow up or return call. I guess with the Pandemic he doesn't need my business. Not in the practice of begging folks to take my money. I moved on consequently.