Roto-Rooter

Rotor Rooter has a manager Kyle that decided to put us on a no service call due to a FREE ASSESSMENT, but wanted to charge us because his guys took longer than an hour! Explain, to me how is that free. They already are pricey and we have paid plenty of times for them to do a job! If a job is not being done, we should not be charged. Kyle had no cares to listen and or have any customer service skills. Kyle is the problem and a new manger should run this company!

Way overpriced! $365 to snake an easily accessible sewage drain out in my wide open driveway that only needed to go about 25 feet in the drain. Called Johnson Plumbing and had the service done for $113 and it only took 15 minutes. Not only that they also wanted to charge around another 400 odd something dollars to use the snake camera as well. So all in all almost $1,000 dollars to snake a drain that's easy to get to and only takes around 15 minutes to get done. Save your wallet and get a second quote or just never call these guys in the first place.

Excellent service. Tenants called to report rental house main drain line backed up on a Saturday night. On Sunday morning, I called my usual plumbing company in Merced, CA "24 hr, 7 days" emergency number and left a message with answering service, but got no reply. Next I called 2 other highly rated plumbers who advertised "24/7 emergency service" in Merced, and both were uninterested in coming out on a Sunday. Fourth call was to Roto-Rooter. Friendly, professional intake process was followed up within the hour by text notifications that the tech was en route to the house to help the tenants. After checking the cleanout, tech contacted me with an immediate solution, plus 2 additional options to prevent the problem from recurring. Friendly technician. Super low-pressure on the additional services recommended. Since it was Sunday, I authorized the immediate repair only. Tech completed repairs and sent me quotes for the additional recommended work in case I decide to do it in the future.