Mr. Rooter Plumbing of The Oakland-Berkeley Area

Mr. Rooter (Oakland) plumbing provided excellent service on two occasions. First, Spencer, the owner of this franchise, responded within hours to my backed up sewer lateral. He informed me that Albany City fixes this for free. He personally knew the City person responsible and he called on my behalf to order the repair. The City workers arrived the next day and fixed the problem for free! On another occasion, our garbage disposal failed. I got Spencer on the phone and he suggested an appropriate brand and model to replace it. I also asked for a new kitchen faucet, and he immediately recommended a faucet that we have loved. The plumber who arrived to replace our garbage disposal and faucet, named Alex, could not have been better. He was punctual, thoughtful, well informed, friendly and fast. He was thoroughly professional, and the work he did was excellent. I will definitely be calling Mr. Rooter of Oakland for my future plumbing needs. Services: Garbage disposal installation, Plumbing

After spending two days trying to get a different plumber out for a clog in our main sewer line, they finally came, told me they couldn’t help me that day, scheduled for the next day, and quoted me just over $300. I could not live another day without toilets and sinks (with sewage backing up into my shower), so I called Mr. Rooter. Within 40 minutes, Alex was at my house. He was professional, thorough and conscientious. I could not believe how careful he was with everything in our home. It was like a night and day difference from the previous plumbing company. Alex took the time to explain in detail what was wrong, every step he was completing, and stayed for hours when the proposed solution didn’t immediately work. Whereas the other plumber clearly wanted to get home in time for dinner, Alex understood our situation and made sure to stay until the problem was solved. Yes, the cost was much higher than the other plumber quoted (in total, about $800). But I shudder to think the corners

Wow, it was so easy to book a same day appointment. Carlos was excellent - the customer service was wonderful. He even chatted with my young daughter about her doll and made her feel at ease. He fixed our problems quickly and did a great job. Services: Drain cleaning, Faucet repair