Pacific Cool Air

I called this company for a quote for new air conditioning but had a negative experience with them. Initially the two gentlemen came out to my house on a Friday and took a look at my existing ducting and furnace (one of them being the owner, I believe). They asked if my husband was available to talk as well as “he should hear what they have to say”. I said the air conditioning was my project and that he wasn’t available. Once the initial meeting was done, the owner said he would have to work on the quote but could come out Monday to review it, and asked that my husband be there as well. This annoyed me. I should not have to have my husband be part of the decision, I am a fully capable person, and I am the one making our financial decisions anyways. When the two men (not the same ones as Friday) came back to my house Monday, I told them I didn’t want to meet and just wanted the quote. They said they didn’t have one because they need to look at our existing infrastructure. Which the guys

We needed the “California Cooler”(you know...the hall unit in 1960s homes?) checked before having the pilot light turned on. (An important looking thing had gotten dislodged in a flurry of housekeeping. We were pretty confident we had reattached it in the right place, but not stupid enough to risk the house, TYVM) SDGE has a big backup (about a month) and it’s cold, so we were hoping for quick turnaround. The nice lady answering the phone (not voicemail and not a computer) got me an appointment the same week. The specialist, Jared, was punctual, polite and businesslike. He was on the early end of the two hour window, showed us how we could very easily have blown up the house, fixed it, and left. It was inexpensive, efficient and oh my goodness am I happy we found this company. Also the house didn’t blow up, so that’s also nice.

Jared showed up as schedule and promptly diagnosed and fixed our unit in minutes. He enseñes cleaned our outside AC unit as a courtesy. Highly recommend them and will reach out to them for any future needs.