Priority One Air Conditioning Plumbing & Heating Inc.

Two experts came to update a previous visit. They explained, thoroughly, the problem and the heating system. This was a second visit, so there was no charge. I couldn't be more pleased. Service: Heating system maintenance

As a follow-up to our original review, we received a call from the owner of the company who was quite upset that we had been told they did not stand behind their work. Within an hour, Priority One had a technician come out who determined that the Motherboard had failed which is why the fan was no longer working. This is a new problem that I would not expect Priority One to cover. We appreciate their quick response and will continue to use them in the future. Thank you. On July 22, 2022, a Priority One technician came to our house to repair our AC unit that was not working. As we suspected, the fan had burned out and needed to be replaced. The technician was very professional and replaced the fan - total bill came to $1724. Yesterday, Oct, 24th, less than 3 months from the repair, the AC unit stopped working again due to the fan failing. We called the company today and they told us they do not warranty the work, the parts, the fan, and for $95 they would send a technician out to

Recently had a new AC system installed in our Palm Springs condo. Justin did a great job of installing it but an electrical box which is attached to the compressor via a cable was just left lying on the ground. Not the biggest problem. As part of the install I asked that a security cage be installed around the compressor which it was and for which I was charged $900 additional. Upon my inspection of security cage I found it to be very cheaply made and rickety almost to the point of being able to rip it off by hand. The cage isn't worth $90, nevermind $900. I have 3 calls into the manager at their Palm Desert location requesting to return the security cage and get a refund and have yet to receive a call back. The latest is that he will call me back by the end of the day and this was at11am. Obviously customer satisfaction is not a high priority. Too bad they chose to forego a long term customer in favor of a short term gain. Service: Install AC