Priority One Air Conditioning Plumbing & Heating Inc.

Roy is always amazing. Called for what turned out to be a simple repair, but he was so nice about it. Always fair pricing. Priority One is the only company I will use. They have helped me over the last 20+ yrs with consistent excellent service.

We were in desperate need for someone to help us out with a very bad & heavy shower leak. After calling Priority One, the company sent someone right away. Our service repair man was David Emert (I hope I'm spelling his name right) & as soon as he showed up he immediately alleviated our stress! He got the job taken care of right away BUT in addition to doing a fantastic job.....he was just an overall great guy; sincerely nice & caring. I made sure to ask for his name so that I could write this review. If we need future repairs, we will definitely be requesting David Emert! I truly hope he gets recognition for being such an incredible asset to Priority One.

Recently had a new AC system installed in our Palm Springs condo. Justin did a great job of installing it but an electrical box which is attached to the compressor via a cable was just left lying on the ground. Not the biggest problem. As part of the install I asked that a security cage be installed around the compressor which it was and for which I was charged $900 additional. Upon my inspection of security cage I found it to be very cheaply made and rickety almost to the point of being able to rip it off by hand. The cage isn't worth $90, nevermind $900. I have 3 calls into the manager at their Palm Desert location requesting to return the security cage and get a refund and have yet to receive a call back. The latest is that he will call me back by the end of the day and this was at11am. Obviously customer satisfaction is not a high priority. Too bad they chose to forego a long term customer in favor of a short term gain. Service: Install AC