First Class Water Heaters, Inc.

Just had Eli and Luis install a new water heater. They are most efficient and professional team I’ve ever dealt with around water heaters. They came within the predicted schedule window, assessed the state of the old water heater and installed a new one in about 1.5 hrs. Also ha e me recommendations on other things to be aware of in the house based upon the type of build up they saw in the lines.

The reason for the suboptimal rating is a "Lack of transparency". They invoiced me $200 for pulling the city permit and confirmed that the work is complete. I never received a permit and my emails were not answered. Upon calling I am told that they will check with their permit department if the permit is ever pulled. Also, they do not ensure inspection. You are responsible for the inspection by the city. Initially, I was told that the permit will be taken care of, and now a different story. Also, they refused to give me an itemized receipt (required for tax purposes). I am asked to check with home warranty if they can send me itemized received for non covered charges. Why will home warranty send me a receipt for the payment I made to First class water heater? In summary, not a trustworthy company to hire. I must admit that also the outcome was poor but Monique (the lady who answered) was courteous and professional in the communication).

Great company and workers. The owner came out to walk the property of my senior citizen client. He did a few minor repairs for him and then sent the plumber to come and do other plumbing repairs. They rebuilt an old toilet then came back the following week and fixed a leaking toilet. Eli the plumber is great worker who explains everything to you with a smile. Quality customer service. Thank you