Sierra Pacific Home & Comfort, Inc.

The crew was excellent. They showed up on time. They were very friendly and worked around me while I was working from home. They installed a new electrical box on the wall that was smaller than the original box and asked if I had matching paint. I did have matching paint and a paint brush. The did a touchup on the wall and it looks nice. They are not painters but it was nice to have them paint the wall for me. The installation crew was responsive to my requests. If I did not want a wire or pipe on a wall, they did their best to enclose the equipment. The new AC/heater was very loud in some rooms that got too hot after the new installation. They brought some new dampers and balanced the system and it works great. It is also quiet. I did buy the best air conditioner system that I could find and it was expensive. For me, it is better to spend the money now and not have to spend it again for the next 20 years. A quality install makes me confident that the equipment will last f

Pool Solar: Two week wait for appointment to evaluate requirement and create proposal. Return appointment to actually do work is another two weeks. Limited description on proposal. Three different technicians visited. $200 per visit. Late arrival. Little continuity from one tech to another. Result was over $600 to replace one pressure relief valve. I asked to see old valve, but tech had already thrown it away. New valve was not painted black and secondary leak was not repaired. Overpriced compared to competitor. Did not repair problem when they arrived. More leaks after first visit. Broke roof tile. Did not replace tile when they broke. I had extra tile on site, but technician didn't inform me until after they had departed. Additional two-week delay to discuss repair. Three months from initial request to repair/replace broken coupling. My solution was to contact competitor. Work was completed the following day. Competitor price was less than one third of Sierra Pacifi

Tech was prompt and called before he arrived. He was very knowledgeable and found my problems within minutes and had all the parts in the truck. He also confirmed that a modification that had been recommended to me in past visits would reduce the electrical wear of my system so he also installed a Soft Start modification and my unit is even quieter than before and no longer bangs the contactor upon start up. Sierra Pacific installed the whole new system 9 years ago and have maintained it 2 times a year all those years perfectly. This one breakdown was the only one I have had all those years and I'm running cool again. Service: A/C system maintenance