Dale Plumbing & Heating

Experience not so good. We asked for a simple quote to change a gas valve and twenty minutes later were handed a visit bill of $ 150. No disclosure up front that the charge would be that much. Total rip off.

Terrible business, incompetent and unethical. I called them in February 2018 about my 3-yr new gas place flame would go off by itself. They sent technicians twice and charged me $558, did no work, then declared my fireplace not repairable and they can help me replace with a new one. After much arguing back and forth, they finally agreed that if anyone can repair the impossible job, they will be happy to refund my money. Well, after much searching and a long wait for an appointment, my fireplace has been fixed by Fireplace Element in Mountain View. All it needed was a simple pilot rebuilt that took 40 mins and $250. Dale Plumbing refuse to acknowledge repair work done by FE; and of course, refuse to give me back the $558 they charged but did zero work for. Don't bother yourself with this place if your fireplace ever need repair work. You will be disappointed plus burn a hole in your wallet. Just check out their other reviews on Yelp to verify my claim.

Prompt weekend response (returned message within 10 min), great follow-through, great workmanship.