Romano HVAC Inc.

Contacted Romano HVAC this morning requesting a diagnostic on two AC units, as well as some HVAC piping work. The Sales Manager, Juliano, was more concerned about why we were informed. I explained that I am the CEO of an industrial HVAC company with 60 years in business, and that our engineers have participated on the working groups that publish the industry standards. He kept insisting that we had spoken to another company when I explained to him that we are an educated and informed consumer. He further stated that he wanted to know precisely who his competition is so he knows how to "price" the work, meaning he is basing his estimate on the competition vs the work. He then added that they would charge us $89 to come out and diagnose the units, and then decide if they wanted to do business with us, and if we were "a good fit". It was a bizarre conversation, unprofessional, and raised several flags about the integrity and business practices of this company, despite having a few good re

I had a broken AC that wouldn’t blow cold air. Romano came out the same day and fixed the issue. He knows his stuff and is friendly! I will be using him again. I highly recommend him. Service: Repair HVAC

If it weren’t for Juliano, I would give zero stars if possible. Juliano was amazing, prompt, professional and very quick. I was given this contractor through my home warranty company. I have never actually received a call to set up an appointment from Romano. I had to call every single time to confirm they received a dispatch call from my home warranty company. The scheduler is absolutely unprofessional and rude over the phone. They refused to return for a known fixable service repair claiming “they had already sent a diagnosis report” on a 110 degree day, after my ac went out for the 4th time. I also had to request a copy of the estimate report that they supposedly sent to the home warranty company, after being told out of nowhere to pay out of pocket fees before any parts could be ordered. I was never even contacted by my home warranty company or Romano to discuss the fees or how to proceed, which led to the further delay the order of my replacement unit. The lack of communication b