Hertzfield Electric

From start to finish this was a great and easy experience. I called and spoke to a representative told him my problem, emailed him the model and serial number of my refrigerator. Got a reply with a service call quote and optional dates. Agreed to the fee and choose a date and time. Hertz confirmed and today the technician Russell showed up on time and diagnosed the problem and quoted a very fair price to repair that included the service call fee. 20 minutes later my refrigerator was working again. I’m super happy. Service: Refrigerator repair

Russell was fantastically professional, respectful and clean! Very prompt and efficient! Range fixed! Service: Dryer repair

A bit disappointing... Setup an appointment for a diswasher leak, something I diagnosed myself to be from the backpanel (5 year old Miele). Not knowing how to tackle this, I found Hertzfield on Yelp. Technician was very nice, came on time, did not need to diagnose, was pointed to the issue, and explained he would not fix it and suggested a method how to fix it myself. I still had to pay $70 for the visit. A common fee for such a practice that typically includes a diagnostic and a choice to use the company for repair or not (at which point the visit cost rolls into the repair cost or not). I'll still give stars for the courtesy, suggestion, but $70 for 5 mins, no diagnostic and no fix is a bit excessive IMO. It is my fault not to have discussed the details of the cost visit over the phone... The lesson here, make sure you always discuss upfront costs, and what they really entail. Update: I would encourage to check with your technician. The "work" truly lasted 5 mins. There was a social