Rooter Hero Plumbing & Air

What a great company! I had a persistent odor coming from my bathroom and the first time they came out they made suggestions to handle it myself instead of a costly repair. It was not successful, but I appreciated it anyway. When they did come out, they started with a sealant repair around the toilet, but then the agent, Albert Flores, got 1/2 way through and then suggested that the price to replace was almost exactly the same as to repair and that after 20+ years it was starting to look bad. Boom! New toilet, sealed and smelling great and more help with treatment and other questions. These are good people.

Well, i have call them, they immediately responded and sent me a text for arrival time. Close to arrival time they called and said they do not have anybody to come. As i was home , i said i will wait for them to find someone. After waiting for 3 hours already dark outside i called to see when is the eta. The girl on the phone said that they have waiting lists... so what they do they take the calls send you a fake text so you will not call another provider and keep you waiting with fake text and so calls eta times!!! So unethical !!! Just avoid them! Service: Drain cleaning

Poor customer service quality. Called to schedule a same day appointment and plumber called back and not only canceled same day but only had an available date of two days after. I was going to call back the customer service line to let them know but they don’t answer. Waste of time!