Royale Plumbing

I don't know much about plumbing, but I do know good customer service. I had some issues under my kitchen sink where the drains had become disconnected. The existing plumbing was kind of a mess & the guys from Royale Plumbing replaced & repaired the hack job that was there when I bought my place. I called RP at around 4:15 in the afternoon & spoke to Janelle. She was extremely helpful & reassuring & also clear about pricing etc. Although the price seemed high (I have nothing to compare it to), there was no confusion about what I should expect. Janelle let me know that the plumber(s) would be at my place between 6pm & 9pm. 3 hours is a big window & they ended up arriving closer to 9 than 6, but I appreciated that it was on short notice. The plumbers determined that there was more work than initially anticipated & I received a call from Janelle to inform me of additional costs while the guys were there/before they did the work. The guys were quiet & clean & respectful. They wer

I had Royale install a new toilet + tank in my apartment. It is a tight space with the bathtub about 12" from the toilet. After the plumber left, I noticed a small dent in the bathtub glaze, maybe caused by a metal tool hitting it. It seems like an easy fix but I don't have the experience to fix it myself. So I sent Royale a photo and they replied: "we don't do any patching work and are not held responsible for any damage done". Really? If you make the damage - that makes you responsible! Regardless of their official position, I felt like I wasn't asking for a lot. Due to their disappointing customer service, I will not use their services again.

Had a plumber come in to fix a leaky faucet at the price of $150. First off, what a rip-off but it was an emergency. In addition I asked them to install a faucet which they charged an extra $100, when I gave them all the parts. After they were done, they charged an additional $40 because of a faulty supply line without telling us about it. You've got to at least tell us you're installing an extra part and for what price. Tried to reason with a lady named Monique on the phone because of the price, and she was so rude. She pretty much chewed us out on the phone when I know my roommate was being polite. I was going to give them at least 2 stars for coming in on short notice, but she made me give them a one for such rudeness. Overpriced and rude, so will never work with this company again. This sink better be faultless after all of that.