DALCO Heating & Air Conditioning

UPDATE (July 2023): The owner of the company did call and explain that an employee assigned directly to my job up and quite without notice. Pretty hard to run a business when that happens. So for that they do deserve a better rating. The estimate was very competitive and solid. I do wish we could've waited until mid July for the install as we really wanted a house fan with it. ---------- We were so hopeful when Marc came through and provided us with a good and reasonable estimate. He said upon signing the agreement our system would be installed within 10 days. NOT THE CASE. Weeks after signing we had our appointment coming up for them to reschedule on us last minute.. not a big deal end of week adjustment is alright. Then today Thursday (6/29/23) they called to reschedule for our appointment tomorrow AGAIN. Next available is July 19, 2023! This company is disorganized, unprofessional and the front office needs to figure it out. Not sure if Marc and the sales teams are over promising an

Installed full Trane 2 Stage system with air purifier and humidifier quickly and efficiently at a great pre-season price. Smaller company where you can deal directly with the owner! Services: Heating system installation, Install thermostat, Install AC

We had a terrible experience dealing with Marc the owner of this business. His communication began as condescending and then turned to passive aggressive and avoidant as we proceeded through our bid, installation and payment processes. Fortunately we only experienced minor actual problems with the installation, scheduling and billing, all of which could have easily been taken care of had we received a basic level of customer service. We will be looking for a new service provider because there was no reason for this process to be so stressful and I don’t wish to be treated poorly when I am a paying customer. Service: Install AC