Horizon Services Plumbing, Heating, and Air - Denver

We have used Horizon for at least 4 maintenance/repair visit over the last 3-4 years. Both furnace and AC. In late February, our VERY old furnace went out (the night before a foot + of snow feel on Denver). #1: They were at our door within an hour of our call. We weren't surprise to learn that it was time to say goodbye to our 19 year old furnace. #2: They had their quote specialist at our door with in 30 minutes of making the decision to replace and she offered space heaters for us for the night. #3: Furnace replaced the next day with a great crew of guys---not only were they on time but they came 30 minutes EARLY in a foot of snow and helped shovel our sidewalks and driveway before they worked all day at our house. Now we are toasty warm! I see some on reviews mention they may cost a bit more--what is your time, peace of mind, EXCELLENT customer service, and warmth worth? Planning on using them for a BIG AC replacement later this spring. Services: A/C system repair, Heating system

Our furnace died Feb. 3, at 7:00pm which the night that we got 15 inches of snow and zero degrees during the night. Horizon had installed this furnace 15 years ago so called them at 10:00pm, got their answering service and decided it wasn't an immediate emergency and could wait until the next morning. Horizon called then and had a repair technician at our home at 10:00am. Found the problem and decided the repair cost was to much to put into an old furnace so they arranged to have Carolyn, their sales rep, come to the house in a couple of hours. We listened to her presentation and decided on the new furnace that would be best for us. She was able to work our installation in the very next morning. She also let us use 2 electric heaters to help keep our home somewhat warm until they arrived the next morning. The service techs arrived at 7:30am, put down carpet protection covers, had the old one out and the new one installed by 3:00pm that afternoon. The service was excellent. Horizon

I have used Horizon before we got our Ac unit installed by them a couple years ago. I absolutely love this company, the techs and the very sweet ladies in the office are amazing. Our heater stopped working overnight and woke up to an icebox of a house with small children. They were able fit me in same day for maintenance. We had been told by a previous company that we had to replace the whole unit. Brad with Horizon was able to replace a piece and do maintenance that fixed the issue. He was very professional, knowledgeable and patient with my 3 month old puppy who kept getting in his way. We plan on replacing the unit eventually but its good to know that our family won't have to suffer the cold winter. We will probably using Horizon again.