Carbon Valley Heating and Air (Erie)

We had a whole home humidifier quoted and installed within a week of reaching out. Their price was competitive compared to the other 3 we got. Our water pressure is extremely high and so the humidifier needed adjustments. They came back first thing and made those adjustments, and it’s running perfectly. They also educated me on everything along the way, so that I know what to do in case of an emergency. I will be using them for any and all projects I need.

Was never put on schedule after being approved. Left my disabled veteran husband and I to endure record setting heat. We were never contacted and after two weeks had to call them to find out! Immediately found a more professional company who beat CHAC's price and took care of us.

*Edit 6-8-18 To make matters worse, I get a call this morning from Dale who says he is on his way for our appointment. I inform him that the AC is working again and that I was told I would get a call back for phone troubleshooting. He says that's something they don't even do. So for almost 3 days, I am waiting on a phone call that was never going to come. Phone communication/front end customer service dysfunction has become the best identifier for when a company is disorganized, overworked, underemployed, or inadequate for the job at hand. Therefore, I cannot recommend this company* Called yesterday to get some phone troubleshooting. No call back received. House was 85 degrees and AC not working. Terrible service. They foolishly recommended M&M over the phone to me so thanks for giving me your competition as a reference.