Novation Services

This company works us directly (Sazerac) and their service is outstanding. The are always on time, available if there are any issues, and go above and beyond the expectations. I plan on having a business relationship with them for many years to come. Highly recommended company.

Steer clear of this company and DON’T be fooled by the savvy ‘Customer Commitment’ statement they have listed on their website. They do not stand behind their work and certainly are not willing to cover the costs of THEIR mistakes. My personal experience was terrible. Tech came out to service machine, removed our copper fitting and put on a new PLASTIC fitting that connects to the copper water line. Should have never of used a plastic fitting in a commercial setting to begin with. The next morning I had 2-3 inches of water in our kitchen suite. Damage was done to the counter top and cupboards. No cabinet companies wanted the job to fix THEIR mistake. Could only find one cabinet company to come out to bid the job fixing the damage NOVATION caused. Bid was a measly $1,300 – far less than what it could have been had this leaked into our IT server room or into another suite. I tried for weeks and wasted hours of my time trying to contact the owner at Novation, MIKE SILER, to disc

service is terrible, they don't care of customers. We are on schedule to fix our equipment, but they kept push our schedule behind when we call them again. They said they are not going to fix your equipment at all because they don't have enough people to work since I called them 1 month and half ago .