1st Call Heating & Air

1st Call was great, I highly recommend them and will come back to them with any future work I need. Our furnace died on a Saturday during a big cold snap. We called 1st Call based on their high ratings on this and other sites. Diane was extremely nice and helpful and scheduled an appointment for Monday. Drew and Eric were on time for the appointment. They were extremely courteous and got right to work, explaining and showing in detail what they were doing as they diagnosed the problem. They gave us several options and outlined the price and ramifications of each one. When I asked for a "ballpark" price on installing a new system, Drew gave me a number that was less than half of what I had been expecting. After he called back to the company, he confirmed that same amount as their bid - no games, no run-around. We accepted the bid and they were able to come out the next day for the install - very important as the cold snap was still going and we were afraid our pipes would freeze. Drew s

After a previous great experience with Tristian maintaining my ancient furnace, I decided that I needed to add AC to my home. At the same time update to a new furnace. Bill and the office staff were very honest that 1st call is not an authorized XCEL installer, and would not be able to process xcel rebates. Referred me to Summit (I found to have untrustworthy sales practices). I ended up going with Coffman & company (there were many problems with Coffmans install). I truly appreciate Bill's honest & forthright approach to running this company. If I had to do it over again, I think I would have 1st call do the job.

Bill is great! Before coming out he was willing to help me troubleshoot. After spending a good amount of time trying to figure it out myself, I decided to have an expert come take a look. I called Bill back and he came out the same day. As he fixed the issue he walked me through everything. I got my heater fixed and a free lesson in furnace repair. Bill was knowledgeable, friendly, and reasonably priced. I'll definitely use them again!