1st Call Heating & Air

Hadn't thought about the furnace for a while with the early spring we've been having, but woke up to snow outside and a cold house Saturday morning. With 10 month old twins the urgency of an issue like this goes up a bit. I called 1st Call with the intent of having someone come out to see what the problem was but Bill was able to troubleshoot over the phone and explain exactly what I needed to do. In all it took longer for me to find the business card than to get the furnace back up and running for no charge and a better understanding of how things work. Bill is awesome!!!

We were so thankful to have Bill the owner come out very late yesterday to handle our A/C that had been out since Thursday. I begged and pleaded with other companies because we have a 5 month old who cannot sleep in the horrible heat. Both Diane (the dispatcher) and Bill were sympathetic and Bill extended his day an extra hour to help us fix our problem. He was quick, efficient, informative, and most of all, just a good honest man. We can’t thank this team enough for saving us and our son. Highly recommend.

1st Call was great, I highly recommend them and will come back to them with any future work I need. Our furnace died on a Saturday during a big cold snap. We called 1st Call based on their high ratings on this and other sites. Diane was extremely nice and helpful and scheduled an appointment for Monday. Drew and Eric were on time for the appointment. They were extremely courteous and got right to work, explaining and showing in detail what they were doing as they diagnosed the problem. They gave us several options and outlined the price and ramifications of each one. When I asked for a "ballpark" price on installing a new system, Drew gave me a number that was less than half of what I had been expecting. After he called back to the company, he confirmed that same amount as their bid - no games, no run-around. We accepted the bid and they were able to come out the next day for the install - very important as the cold snap was still going and we were afraid our pipes would freeze. Drew s