Drain Terrier

5/5 stars for the technician who came, John - he was professional, efficient, and did a great job replacing a broken, leaking garbage disposal. One star lost for the company due to a pricing snafu - when getting a quote, I had asked if the price included the replacement garbage disposal or if the replacement was extra on top of the quote and was told the quote included the replacement unit. Turns out that wasn't accurate and to both our chagrin, John had to go back out to pick one up for the replacement since I didn't have one on hand - thinking that was included in the overall cost - which then became an unexpected added cost. Definitely NOT the technician's fault and I feel he went above and beyond with the last minute need to go out and get the replacement unit and parts as I needed to get the unit swapped out ASAP. Upon his return, within 45 minutes, John had us back up and running with a functional garbage disposal with no leaks. If you work with Drain Terrier, ask for John - even

They were great to work with from the first phone call. The office staff is amazing! The technician showed up promptly and fixed an outdoor spigot which was leaking into the basement. The tech also suggested installing a sump pump in our basement, which saved us from having our basement flood when we had heavy rains. They are now our go to for any plumbing issues!

John and his partner were both pleasant and efficient. They explained what they were going to do and got right to work. Cleared up my problem. Cleaned up after themselves. Thanks for the great job.