Bershinsky Plumbing & Heating Inc

I needed to have a residential sprinkler system modified to finish our basement. Most companies didn't want to do it because the system is part of the water supply for the house, not dedicated to just fire suppression. When I called Deb she checked to make sure they could do it, set up the appointment and got all my info. The only snafu was that I had to call 2 times asking for my quote, it took a few weeks to get. The price was fair and when I signed off the work Deb again did a great job. The installer came out, double checked with me about the work to be performed and got it done quickly and correctly. Thanks again for the good work.

Placed a call about a leaking shower head and when the plumber showed up he only had a wrench with him. The shower needed a new cartridge and he didn’t have any of the replacement parts on him. He came back 30 minutes with one and fixed the shower. However, this plumber didn’t have any caulking with him. He told us that we will have to do the caulking ourself despite our house being under warranty. How does a plumber show up to a fix without any of the proper tools?

I'm not sure if its because this is a small town and customer service expectations are different, however, I could not believe the experience I had with Bershinky's Plumbing. Our kitchen plumbing completely fell apart and our property management company called upon them to fix it. They told us that they were supposed to be here within the time frame of 12pm-2pm, which was fine with us. However, they did not get out here in that time and we ended up having to contact THEM because they apparently cannot perform the function of inputting a phone number correctly to let the expectant customer know the status. I then called and asked for the service manager, Deb, who instead of listening to my concerns decided to tell me how most everything was out of her control and the whole world was against her on that day. She then decided to argue with me about what her options were to remedy the situation, instead of understanding that me, as a customer, cannot access her kitchen and is stressed out-