Swan Heating & Air Conditioning, Inc.

I couldn't have had a better experience from calling in my dilemma on my A/C, from speaking to reception (very pleasant) to finish of project. Russell "the fix it" inspector (1st to come) was able to diagnose, and help me understand my options in a clear manner. He was the ultimate lead off person who took great angles/perspective on what was going on. Within 30 minutes or so, Dylan came to address my service and equipment options, yet did an excellent job of breaking it down so it was not too complicated. He explained the values/philosophy of SWAN, and why they are the "Home Comfort Experts," and why many stay with this company that invests both professionally and personally in developing their personal. Finally, an immediate appointment was made according to my schedule. My job was completed by Christian and a team of service professionals. Christian was an excellent team leader, and I had trust in his leadership, even stepping out of the house for several hours to let the team

I was most impressed. Every person I have dealt with from start to finish has been extremely professional, up-front, and reliable. I was treated with the greatest respect and felt very comfortable with all suggestions and the quality of work. I can only recommend this company. Thank you so much and good job!! I also want to add that the Heatpump that was installed is doing a good job. I am very thankfull for all the help you offered to get all available rebates. Thank you, thank you, many times over for all your awesome help. ????????????

Can I leave negative stars? Would not recommend: Dishonest air conditioning diagnostician. He didn't look at the whole system, didn't get any digital temperature readings of the condenser coil, and pretended to "test" how much frion was left in the outdoor unit by releasing some and then leaving the caps off so it was leaking. "Yeah, you hardly have any refrigerant left in there. I wouldn't do anything other than replace the whole system. I'd estimate that would be $7500 - $8000." ???? When I told him we always get 2 or 3 other estimates with major purchases, he said, "Well, we never talk badly about other companies but..." and proceeded to talk badly about other companies. ???????? I called A to Z Heating and Cooling and had a much better experience. It didn't feel like a shady sales job. A to Z cleaned the condenser, replaced the filter, and replaced the broken compressor -- which was the only REAL problem. He also topped off the freon, which needed only 5 oz, NOT a full 12 lb refill