Jim Needham Heating Cooling Plumbing and Drain

Isaiah came out to service our water heater that was leaking. It turned out we needed a replacement. He was very professional and obviously an expert at his craft. He went the extra mile and installed a pan under the unit and reworked the exhaust venting making it more efficient/safer. I’m very happy with the service, I was responded to quickly and had my replacement heater up and running less than 6 hrs after my initial service request. I would recommend to anyone in need. Service: Water heater installation

Fixed a kitchen drain plumbing issue, but now wondering how much we overpaid for it. I think the service for a new drain that was overflowing was $1500… Recently asked them to come out and look at our leaky faucet, quoted us $600 to replace if we provided our own faucet and $850 if they provided the faucet. I was told it would take them 4-6 hours to replace it. This seemed a little outlandish and exaggerated to me so I Got all the materials for under $100 and replaced it myself in an hour. Needless to say, I think they are overcharging for their services and unfortunately won’t use them again. They made it seem like hiring them was the only option so I hope they aren’t manipulating or taking advantage of others like I feel like we have been taken advantage of.

We called because our water heater wasn’t working on Sunday morning. By mid afternoon, someone had arrived to take a look. The whole process was extremely professional- from the first person who took our call, to the text updates, to Brady- our technician. Brady listened to our issues, was very informative and gave us options, and was great with our dogs and kids! He left with our water heater fixed and thorough information was emailed to us about his visit. Highly recommend this company! Service: Water heater repair