Hoffman Energy

Over the years mostly good. I recently bought a water heater from them. Their subcontractor did not do such a good job cleaning up. Left dangling wires. Needed repeat Hoffman visits to set matters right. Services: Heating system repair, Water heater repair

hey will purposely make big mistakes in their billing hoping to get more money. Even after we showed them the evidence i.e., canceled checks, they still refused to credit our account. They sent us to a bill collector. The bill collector was angry. However he agreed we paid our bills, and Hoffman was confused. The scam works like this. They make two or more accounts. One account will be for oil, the other for the service like getting a new AC. They will apply payments to the wrong account, making you late on your payment. In our case, one account had a huge overpayment, and the other account was delinquent by the exact amount of the "overpayment." Hoffman was a huge pain to work with. Every time I think about how they abused our time, I get upset; they are no better than any other oil company. Services: Heating equipment rental, Heating system repair, Heating system installation, Heating system maintenance, HVAC duct & vent cleaning

I am so disappointed in Hoffman. We just renewed our service after a year in our house. Today, our AC broke and is blowing warm air. I called the emergency line, and was told “their emergency technicians don’t cover AC repair”. I was told the earliest a service tech could get here would be Monday (it’s Saturday) and that I should “call back to double check to ensure a service call was scheduled”. When I questioned how that made any sense, the technician repeated herself and said “as I just stated, you should call back to make sure”. I’m completely at a loss as to how having no AC in the dead of summer is not considered an emergency when we pay $500/month for the service they provide. We are now paying a different company to come out for an emergency visit. My mind is blown and I look forward to speaking with a manager on Monday about this experience.