Charter Oak Mechanical Services

Excellent customer service! We had Charter Oak come out and service out broken A/C system. Steve, the owner is a super friendly and knowledgeable guy. The price we were charged was way less than I had expected. They will certainly being getting all my heating and cooling business! Service: Repair HVAC

Our 19 year old central ac was blowing warm air. I contacted 3 contractors and set up service calls. When Kevin from Charter Oak Mechanical came I was very impressed. Once we determined the coil had a leak and couldn't be repaired he changed the service call to a sales call and I was not billed for his coming. He got back to me next day with two options, replace the coil only or replace the entire system. We discussed the system being 19 years old and the compressor or the air handler could fail due to age. This is a major expense in owning a home and for all of us money is a concern. My concern was warranty, and dependability, the American Standard is rated high in both. We shared with him one of our other quotes and he came back to me after speaking with Steve the owner and gave us the winning bid! So far we love the American Standard 16 seer. Our original was a RHEEM 10 seer. With the American Standard variable speed fan on the air handler and the variable speed condenser, the unit

If you are in need of an HVAC company in the Hartford that knows what they are doing, this is the company you are looking for. I recently had them come out to address a problem we were having with our smart thermostat which was in need of extra wiring to avoid a slow battery drain. I had already called the "pros" per the manufacturer's website to look at it and they simply threw their hands up and concluded it was a compatibility issue....but, it just didn't smell right to me. Had Charter Oak stop in for a second opinion, and wouldn't you know it, I had been misled and they knew exactly how to fix it and proved that the so called "pros" weren't the experts as advertised. Not only that, but, they really educated me about our system in our new home that we've only been in for a year. I will definitely be calling up Charter Oak for my future HVAC needs and I recommend you do the same.