Charter Oak Mechanical Services

Our 19 year old central ac was blowing warm air. I contacted 3 contractors and set up service calls. When Kevin from Charter Oak Mechanical came I was very impressed. Once we determined the coil had a leak and couldn't be repaired he changed the service call to a sales call and I was not billed for his coming. He got back to me next day with two options, replace the coil only or replace the entire system. We discussed the system being 19 years old and the compressor or the air handler could fail due to age. This is a major expense in owning a home and for all of us money is a concern. My concern was warranty, and dependability, the American Standard is rated high in both. We shared with him one of our other quotes and he came back to me after speaking with Steve the owner and gave us the winning bid! So far we love the American Standard 16 seer. Our original was a RHEEM 10 seer. With the American Standard variable speed fan on the air handler and the variable speed condenser, the unit

We own an investment property in Hartford Scheduled 2 weeks in advance to give them Plenty of time to fit us into there extremely Busy schedule, drove 3 1/2 hours from New York to meet them and gain access into the house, they called at 1:00 pm which is the time they were supposed to be there and cancelled Without notice, when I said we just drove 3 1/2 Hours from New York the extremely uncaring Woman said oh well so call somebody else. Horrible horrible customer service, no wonder Why anyone I’ve spoken to in Hartford has said Do not use Charter Oak they are over rated over priced and too small a company to handle any Real work, I’m not even sure how they stay in business

I do not regret calling for Charter Oak. Service was amazing and the job was done fast! Recommended to my relatives and definitely will come back to Charger Oak Mechanical next time.