Sears Appliance Repair

Nonch was top notch! Very professional and got us fixed quickly and restored peace and order to our house! If we have another problem, I would be requesting his service again :) Service: Dryer repair

I made an online appointment for a repair of my refrigerator since it wasn't keeping cold as it should. I had two repair technicians come out to assist, diagnose that it was a fan that needed replacing and quote me a $517 repair. That seemed high, but I needed the work done. They had the part on hand and got everything taken care of in around 30 minutes. However, when it came time to pay and use my credit card, one of the techs (who seemed to be new/trainee) didn't have any kind of card reader on his phone. The more experience tech came back and they said they needed to call it in. The took down my credit card info on an envelope while I was standing there outside my condo so they could key it in on their phones in their automated payment system - in hindsight, I should have just read it aloud to them over and over again (see below). It took a few attempts (fraud protection kicked in the first time from my credit card company) before it went through. I thought everything was all set, b

They correctly reinstalled a part that I had removed in a misguided attempt to access an item jamming the oven warming drawer. I was trying to get at it through the oven floor - no good. After that, I was able to unjam it through an opening in the rear of the oven, after pulling it out from its space. Then I did not get the oven part back in correctly, so I called. (FYI: Do NOT call them to unjam a stuck drawer - they said they do not do this. This is strictly DIY.) Service: Stove, cooktop & oven repair