Hellas Air Temp Inc

Hellas takes care of our Wilton property ‘s HVAC outdoor and indoor unit. Great, responsive customer service.

My wife and I have made Norwalk are home 42 years ago. Have been in business for 30 years. U.S. plumbing heating air conditioning, its good seeing that we have not lost great workmanship. Cold weather they came out same day, got us running came back week later with the part we needed.

I called Hellas last weekend when I realized my AC wasn't working on the hottest weekend of the year thus far. It was a Sunday and considering it was the first hot weekend and a weekend, I thought the response time was reasonable. It took about 4 hours from the time I called to someone actually arriving at the house. The guy who came was terrific, clear and seemingly honest about the issue and what we should do. Fast forward a week and the same issue has surfaced. I called again for weekend help with another 90 degree day in the forecast and as of this post it has been 6 hours with still no response. I called 3 times during this 6 hours. The answering service is lovely but they aren't employees and so their ability to escalate is presumably limited. When a company talks on their website about customer service, responsiveness, and 24/7 help I don't expect a delay like this. Not even a call to say "hey, message received and we are backed up but you're number X in the queue." Nothing. An