Hellas Air Temp Inc

Hellas service is outstanding. They are reliable and caring. They never let you down. Their employees are always up on new technology and are great problem solvers. They always try to find cost savings while getting the job done correctly. I highly recommend their service and think of them as a true partner in the care of my home.

I called Hellas last weekend when I realized my AC wasn't working on the hottest weekend of the year thus far. It was a Sunday and considering it was the first hot weekend and a weekend, I thought the response time was reasonable. It took about 4 hours from the time I called to someone actually arriving at the house. The guy who came was terrific, clear and seemingly honest about the issue and what we should do. Fast forward a week and the same issue has surfaced. I called again for weekend help with another 90 degree day in the forecast and as of this post it has been 6 hours with still no response. I called 3 times during this 6 hours. The answering service is lovely but they aren't employees and so their ability to escalate is presumably limited. When a company talks on their website about customer service, responsiveness, and 24/7 help I don't expect a delay like this. Not even a call to say "hey, message received and we are backed up but you're number X in the queue." Nothing. An

Really a great experience. They are very busy but they were responsive. They were also very upfront and descriptive about the charges. They called back to check in abs confirm the appointment. The tech was on time and made a point to let us know he was on the way. He even took his shoes off without asking. This was very much appreciated. He was honest and professional. He also told us what kind of filter we need to told us we do not to worry about cleaning the HVAC. Some companies would try and scare you into doing extra work. We feel they are very honest and trustworthy. We would highly recommend this business for your HVAC needs in Fairfield County.