Petro Home Services

Sometimes the tech you get is in a rush and doesn't fix the problem, sometimes they are wonderful and very thorough. What I didn't appreciate was the upsell to a company to "clean my chimney" The actual Petro tech who came out to my house for just heater maintenance mentioned that my chimney looked like it was starting to crumble, I told him I already booked the chimney cleaning. Queue the chimney cleaners, they say they can't clean my chimney b/c it's small and I should get a new one. Then send an estimate for $7,200 and very nicely tell me how doing nothing is so dangerous. I feel set up. Time for second options.

I got a petro contract this year. They guaranteed to me that I would get my boiler serviced within the month. I took the day off of work to wait for the technician and they called 5 minutes before the scheduled appointment to say they couldn't make it that day because they were short staffed. The next available date was 5 weeks away. Took that date and stayed home again, this time the guy showed up only to leave a note on my door saying I wasn't home when he showed up...I was sitting 15 feet away from the door with 2 dogs...no one heard him knock. I found the sign on my door and called within 20 minutes of the time posted on the paper...they said he was too far to come back now. Next available date is 2 months away now. I do not recommend. They are scam artists. Also, it takes 20 minutes to get anyone on the phone when you call and they charge the highest possible price for the oil on their auto delivery system. Somehow I seem to be going through oil two times faster than I did with

The woman I spoke with on the phone was awesome. Her name was Donna, & she was very helpful in helping me sign up! They delivered my oil today & the guy came & cleaned my furnace! Excellent service! I was very pleased! I haven't used Petro in quite a few years & am happy to be back with them!! Thanks for the excellent service!!!