About
Brass City Fuel in Waterbury, Connecticut is a leading heating oil supplier in the area, but they also provide other services such as air conditioning contracting and furnace repairs. They offer a wide variety of competitively priced services to customers and have been providing top-notch quality services for many years. Customers can count on the experienced professionals at Brass City Fuel to provide regularly scheduled maintenance services to ensure their heating needs are met.
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Reviews for Brass City Fuel
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Cash price seemed great, was going to completely fill my tank. I scheduled a week in advance and took the day off to wait for the truck so i could pay in cash. I called in the AM to see if i could get an ETA, and was told he should be here by 1. Ive waited home all day with my front door open. My dog goes crazy at anyone nearby. He never showed. I called about 2:15, and was told that the driver wrote down that he stopped by and nobody was home. I was told they could put me on delivery for tomorrow, he has gone home for the day. No thanks for wasting my day. No business from me. One star because they are at least nice on the phone.
I ran out of oil on Sunday Feb 2021 it was 10 degrees piping was starting to freeze I called and he said he wouldn’t get there until late Monday or Tuesday weather permitting he apologized. He called me back in 5 min and said he has driver that will be there in 2hours. The driver was there in 35 minutes. I highly recommend. I was in a bind and they came through.
TWO THUMBS DOWN‼️ they will not give you an eta (estimated time of arrival) this company expects you to leave the payment (cash bc if you pay cash it’s wayyy cheaper) outside of your home. This company is shady...And it is not BrassCity Fuel it is Thurston Energy... The staff is rude and disingenuous. The receptionists have zero ppl skills. This company has really gone downhill from back in the day when my grandfather used them. Good thing there are a bunch of other companies at the ready to fill our order. Will NEVER use this company again. Life is too short to be treat poorly for a service that has so much competition. I would rather pay $10/gal then use this company just to save a couple bucks.
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