M J Fahy & Sons Inc

Horrible customer relations. We just moved into Heritage Village and are in need of a new Air Conditioning Unit and Heat Pump. We called a week ago and scheduled our appointment for today. I called yesterday and confirmed with an office person that we were still on--yes, still on for 1:00 pm today. Today, 1 pm came and went. We called and the office person informed me they rescheduled me for another week from now and claimed my phone was not working when they called. My phone was working fine yesterday, and there is no record of them calling in my missed calls or messages. She continued to make one excuse after another, always making it sound like my fault. On the positive side, I am glad this happened before we decided to do business with them.

I call the office for plumbing issue. They sent a guy over he came and left twice. Stating that he forgot something. They he only worked for about 30 mins Said that he was done. He had my hot water on the on the opposite side. . He them tells my husband to call him direct and he will fix it. Called him and he starts to cry and said dont call thr boss. He stated that he was at my house for 2:30. He charged me for him forgetting and taking a break. I called the office and it seems to me that they knew he had a problem. I asked them about adjusting the time and supposedly the owner said no. They had to then send someone else to refix the problem but i cant get an adjustment? I did get a hold of owner and he did the right thing and adjusted the time. I am satisfied with end result, but wish we didnt have to go through this.

These guys came when everyone else was booked a week out. I had a pipe burst when we had the big snow storm recently. The ladies I can talked to over the phone were great and the plumber did his job with no issues.