Riley Heat and Air

Highly Unprofessional and unreliable Scheduled an appointment with the owner. He said would be by in afternoon. He was unable to confirm a set time. He never showed. I waited for hours. He called at 9pm to suggest postponing the appointment to another day. He was completely unapologetic.

Adonis of Riley Heat & Air was great to work with. He gave us a list of options on how to proceed with the A/C installation as well as what he had to do to accomplish it. It work well with us as we did not live in the area. The installation was done on the day promised. I highly recommend Riley Heat & Air. Service: Install AC

I usually only post a review if it's positive. Things happen and even with businesses, nothing is perfect so I try to give some grace but this has been ridiculous. Since November, they have had to come out twice. The last time was Jan 18th, 24 (note that their warrany on service means nothing. They will still charge you a fee. Red flag I should have heeded). On Monday, Feb 26, 24, I call because no heat....again. Phone rang, and rang, and rang. Nothing. Called all day. Nothing. Texted the person who came out for both prior calls. Nothing. Long story short, their 'fixing' of my furnace now requires I get a replacement furnace. Call them at your own risk.