Universal Heating & Air Conditioning INC.

EXCELLENT Company!! Called and booked service to repair my pool heater and amazed at the level of service right from the booking process thru to the repair. Josh and Victor were the repair techs and kept me in the loop of everything they were doing. They even repaired a small leak unrelated to my service requirement. Great guys . . . great service! Service: Heating system repair

Brandy kept us updated on the arrival time the technician and we really appreciate her professionalism and courtesy. Mike arrived on time and did a thorough review of the pool heater. He determined it was the temperature sensor and replaced it. He then tested the other components and checked the water temperature to make sure the heater was working. Mike is also a professional and courteous technician. If we have more trouble in the future we would like to have Mike return. Thanks to both Brandy and Mike! Service: Heating system repair

Our pool was finished May 12th 2021 by a company that has no interest in customer satisfaction or support. Our heater stopped working 13 months later and we spent the next 8 months unable to use our pool/spa, despite weekly attempts to get the pool company to repair our heater. I finally realized that the heater had a label giving the number to Universal Heating & Air and I call and spoke with Brandy at 4:00 PM, who quickly understood our desperation and told me she told me she would call me the next morning, but instead called a technician who was in the area with the right part, and an hour later our pool heater was getting repaired. My wife was so happy that she literally cried. I have never had a business care as much and respond as fast as Universal Heating & Air. Brandy...you and that great technician (I'm sorry I don't know his name) saved our Holiday and our sanity. Your company should be incredibly proud of your professionalism and sincerity in supporting your customers.