Hopkins First Response Air Conditioning & Refrigeration

First Response were the only Company that was able to come out to my house after hours. We had them replace our whole A/C system including all the duct work. The work performed was meticulous. The crew took pride in their job and the installation came out very nice and clean. The new supply box installed in the attic, that feeds all the duct work seems to be 2.5X greater than the original. The unit so far cools the house well. Hopefully the two stage variable speed unit that was installed will drastically cut our electric bill. So far we are happy and the new Nest thermostat is a nice smart home upgrade from the old digital.

I like the communication from the company. I received emails & text messages from the office and a phone call from the technician informing me of his ETA. That kind of correspondence matters to me. Jonathan, the technician, took his time and made sure to service my air handler and a/c condenser/compressor appropriately while informing me of any issues. After he completed the tuneup, I ended up signing up for the maintenance plan.

I reached out to First Response AC this past Friday afternoon as one of our Lennox units just quit working. I was able to get an appointment the same day. YAY!!! I am very thankful especially sines it was so hot!!! They were timely and kept me posted as to the exact arrival. Very professional for the appointment setting process (I believe the name was Bobby)??? He was excellent with great service skills. The techs came out and were able to reset the system. They didn’t find the exact cause but were able to get it going again. I am very pleased. Today is Sunday, and the system is still doing great. Keeping my fingers crossed as they didn’t know the exact reason why it went out. I will definitely call this company back for future AC needs or tuneups. Overall, great customer service. I would recommend based on my one time experience. Thank you. Oliver Ariztoy