Air Flow Designs Heating and Air Conditioning

Last week on Thursday I called Air-Flow Design and scheduled an A/C service call for this past Monday. I was told that the service technician would be out to my home on Monday sometime between 1:00 and 4:00pm. Monday morning around 12:00 noon I called the service dispatcher for a more precise time I could expect the tech to arrive and service my a/c. I was told that he had 1-1/2 calls he was working on and then would come to my house. At 4:00pm the tech called and said he would be here in about 30 minutes. He arrived at 4:40pm and looked at my thermostat and then called the service manager and said that my system was a split system with the air-handler was up in the attic. The tech said it was too hot for him to go up into the attic and it was close to his quitting time 5:00pm and they would have to schedule a tech to come out in the morning to service the system, He also complained that he was too big to fit through the access panel. I'm 6'-1" and weigh 220lbs and fit thru the acces

My AC stopped working later in the evening and had to spend the night suffering through the heat wave! In the morning I spoke with Kayla who listened and heard the details of my situation. Being in the customer service industry myself, I appreciate anyone who has to deliver unpopular news when people are having personal hardships especially when they are uncomfortable. She explained it would be another day until someone could come out due to the extreme heat we are experiencing, but would put me on a cancellation list. I truly appreciate anyone who can maintain a calm, cool, demeanor, without attitude and remain compassionate. She should be proud of her professionalism under the current circumstances given mine was one of 50 calls she will have today. It was so fortunate that she was able to get me in sooner than I had expected and Yamil was so informative and efficient when he arrived to fix the issue. 5 stars to Kayla and the AirFlow team and thank you for promoting excellence in you

Our Air Flow tech Yalchin did a great and complete job checking our entire HVAC system. He provided us with useful information regarding how we can help our system operate more efficiently. He was very professional and personable. Service: HVAC system maintenance