Universal Air & Heat

Had them install an air-conditioning unit in my new home last year. We had some electrical problems so we were unable to use it until now. The unit has no refrigerant in it and the blower had a problem. I called them to come fix it and they told me that they no longer worked with York air conditioners. I called York for my warranty and they told me they can't help because it was an installation issue. Universal Air and Heat have left me completely out to dry and have been extremely unhelpful. I paid full price for an air conditioning system and have been cooking in the hot summer heat despite it. They have been no show multiple times they were supposed to come my house to figure it out as well. Do not recommend.

My family and I have used Universal Air and Heat for many years. They are now Universal/Airpro, and the quality and professional service differ significantly. I will omit the granular details of my bad experience for simplicity and time. This includes not honoring a one-year $249.00 preventative service maintenance contract signed in January of 2023, outrageous price quotes for basic maintenance services, discourtesy, unprofessional management, and deceitful tactics. If you are a current Universal Air customer, this is not the same ethical company you are accustomed to. And if you are looking for a new AC service company, I suggest you continue your search. Service: A/C system repair

Terrible!!!!!!!! Bad experience for many years and really feel I need to share my bad experience now - do not be the next victim and stay away from this company! 1) One unit - they did not install the heat element which we paid for. They say sorry after 2 years after we found out!! 2) another Unit they installed 3 years ago, the compressor fan motor went bad. They charged $948 labor only to replace the fan motor. It is crazy. Did not let them do it. After paid the technician service fee, he took the power disconnect with him. Another company could not find the disconnect to connect the power to do the replacement!!! What a company!! with these low quality people. Service: A/C system repair