Universal Air & Heat

To my knowledge, this is not the same Universal heating and air. It was bought out by a different company when you call them it’s just an answering service that answering services and emails different departments based on what you want. I wanted the unit serviced the air conditioning vents cleaned and to purchase my custom air conditioning filters like I always have before from them, that means the answering service emails three different departments who all have to call you back when they call you back they call from numbers that come up as scam. It doesn’t say universal heating and air conditioning. It doesn’t even say any type of air conditioning company you were kept waiting by the phone for hours upon hours for all three companies to call you back and schedule your services the department that orders. The filters was the first one to call me back. I made the mistake of ordering and purchasing my filters over the phone. It’s been months I have not received them and they will not ca

I have used Universal Air, many times in the past. I call them up to repair a broken condensate pump that they had installed a few months ago. I had to shutdown the Air Conditioner because it was leaking water. I called them 5 TIMES, left messages with their answering service. Nobody from the company called me back. I had to call a different company who replaced the condensate pump, telling me that it was not installed right from the get go. In addition my ultraviolet light did not have a transformer, and had to be replaced. It was not focused on the coils. Two days later no response from Universal. Very disappointed after having used them for 10 YEARS. This company is non-responsive.

Universal installed a 3 1/2 ton unit in my condo in August 2019. I have a five year service agreement with them, that covers service calls. Less than a year after installation. My fan motor outside was not turning. The technician came out and the part was covered under the warranty, it was a $700 fan motor. After 45 minutes, a new motor was installed and I was presented with a bill for over $700 for labor, I unhappily paid this bill. The next issue I had was when I had my pan overflow for blockage, they came out and wanted $289 to vacuum out the line with a shop vac. The next issue I had was the technician that came out at that time told me I had mold inside my unit and that I needed a UV light in there, which they sell for $300 . Believing him, I paid for that installation also. When the technician came out to install the light, he told me it was not mold, it was just a shadow . The only technicians that have worked on this unit have been from Universal . So Wednesday I came home and