Capital Air Conditioning

Technicians are good, when they show up. The office clerk/receptionist has an attitude. They do not seem to care about their customers. In short… Untimely, rude and unprofessional. Would not recommend. Service: A/C system maintenance

We bought 2 AC units from them 1.5 years ago. One of them dripped water on our ceiling, and it took them several service visits to determine that the unit was blowing the condensation off of the coils away from the drip pan, and the fan had to be turned down to avoid this. In the meantime, my ceiling had to be ripped open for over a month until they could diagnose and fix it properly, and it took lots of arguing that it was still dripping until they finally fixed it. But the worse problem is the other unit, which started making a knocking noise when it powered down, appears to be a failed actuator (Erie) valve. The owner, Pete, refused to repair it, and said he will no longer take my calls. I don't know how to respond to that. I was not rude or threatening or anything that would deserve such a response. He simply walked away from servicing the faulty units he sold us after we spent over $10K. My only recourse is to sue. I can't understand how they stay in business. Services: A

I have been a customer of Capital air for more than 10 years and always satisfied with their professionalism and customer service. However, on this last service call due to my AC malfunction the service received by Technician Ken was outstanding. His determination and troubleshooting skills to get the unit to work were not only impressive but also very much appreciated during these challenging times where we spend more time at home. Although, I was his last call for the day, he put tremendous effort in fixing my unit regardless of the time and managed to get the unit to work again. It's employees such Ken that keep me loyal to Capital Air Conditioning.