Schmitt, Inc.

Rude customer service. They want to be paid 6 weeks in advance in order to schedule a technician to come out for a yearly check up.I would not use them again and certainly would not recommend them.I will be using another company to service my air conditioner. I regret buying my air conditioner from them 10 years ago.

Tech Michael didn't know how to fix unit, so he told me to put a bucket by line with ac float emergency shut off. To catch water. Then he blamed builder for bad pedestal built. He wanted me to pay $1500 to pull unit out and rebuild wood pedestal. The unit is solid and no water on wood to damage it. Builder came and said nothing was wrong with wood pedestal. Builder called schmitt and they said tech Michael will come back out and flush lines and pressure them. Michael called and refused to come back and said builder needs to fix bad pedestal first. I had to call out another ac company to repair my unit. Which they did a great job, because of the new company i have ac. I have a 10 yr parts and labor warranty with schmitt but still had to pay a service call fee even though unit wasn't repaired. Very very unhappy with this company and a unknowledgeable technician. Michael also told me not to flush my ac line. I was told by the builder and schmitts installer of my unit to do this flushi

The employee who showed up to complete our warranty work did an excellent job on 08/21/2023. He went above and beyond!