Polk Air Conditioning & Heating

They wanted to charge me $230 to “patch” low voltage wires from my thermostat to the control board on my AC unit or $600+ to replace them, which is perfectly fine and I appreciate them allowing me to make that decision. Luckily I had enough sense to get a second opinion. My new AC technician found that the thermostat was wired improperly and was able to fix the issue within an hour with no new parts or excessive labor charges. Their diagnostic was accurate, but their repair strategy was insulting. You see, I have a five strand wire loom providing signal to a four strand thermostat. One wire was bad, which again was properly diagnosed. The easy fix or “patch” was to use the fifth wire without ever finding the problem with the other. Long story longer, they tried to charge me $230 for five minutes worth of work. Nice try guys, maybe you’ll be able to overcharge the next person. Service: Repair HVAC

I am not familiar with heat pump systems but the two service techs were very friendly, professional and informative. I will use Polk again for any service needed. Service: HVAC system maintenance

Both gentleman were professional, kind and thorough. As always, we are happy with the service provided. Will always recommend Polk Air Service: Repair HVAC